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Call centre cyber coolies
Oct. 30th, 2005 02:30 pm*grrrrrrrrrrr......check this out*
Before becoming a call centre agent, working late into the night to answer insurance claims
queries from Norwich Union customers, Vinita Rawat was a post-graduate student in English literature. She believes her fondness for Robert
Browning and Jane Austen has given her an invaluable insight into British society, helping her penetrate the minds of the customers she
speaks to 4,000 miles away.
...
According to a study into conditions inside call centres conducted by a government-funded
research institute, she is a prime example of an Indian 'cyber coolie' - an expensively educated, highly intelligent graduate, who is wasting
her talents performing exhausting, mindlessly repetitive tasks for the call centre industry, a sector which it claims offers no career
prospects for the majority of its workers.
Before becoming a call centre agent, working late into the night to answer insurance claims
queries from Norwich Union customers, Vinita Rawat was a post-graduate student in English literature. She believes her fondness for Robert
Browning and Jane Austen has given her an invaluable insight into British society, helping her penetrate the minds of the customers she
speaks to 4,000 miles away.
...
According to a study into conditions inside call centres conducted by a government-funded
research institute, she is a prime example of an Indian 'cyber coolie' - an expensively educated, highly intelligent graduate, who is wasting
her talents performing exhausting, mindlessly repetitive tasks for the call centre industry, a sector which it claims offers no career
prospects for the majority of its workers.
